Return Policy

Cancellation, Returns & Refunds Policy

At zolsale, we value your satisfaction and strive to provide a transparent and customer-friendly experience. Please read our policy below carefully:

1. Order Cancellation

You may request to cancel your order before it is shipped or produced.

• If the cancellation is approved, a full refund will be issued to your original payment method.

• Once the order has been shipped, we are unable to cancel the order. In that case, please refer to our return policy below.

To request a cancellation, please contact us at [email protected] as soon as possible.

2. Returns

We accept returns within 14 days of delivery.

To be eligible for a return:

• The item must be unused, unworn, and in the same condition that you received it.

• It must be in its original packaging with all tags and accessories included.

• A receipt or proof of purchase is required.

⚠️ Do not send your return to the sender’s address listed on the package or website.
Please contact our Customer Service at [email protected] to obtain the correct return address.

Shipping for Returns:

• Customers are responsible for the return shipping costs unless the item is defective or incorrect.

• You will not be charged more than once for shipping (this includes return shipping).

• We do not charge restocking fees for returns.

3. Refunds

Once we receive and inspect your return, we will notify you via email.

• If your return is approved, the refund will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.

• If the item is not eligible for a refund, we will inform you and may return the item at your expense.

4. Late or Missing Refunds

If you haven’t received your refund:

1. Check your bank account or credit card statement again.

2. Contact your credit card company — it may take some time before your refund is officially posted.

3. Contact your bank — processing times can vary.

If you’ve done all of the above and still have not received your refund, please contact us at [email protected].